Frequently Asked Questions (FAQ)
My order has been sitting in Ohio for days what is going on?
Since all airlines have been booked for medical and necessary goods, we need to ship the container via sea to Columbus, OH and ship from there.
To make the process effective, we print all tracking numbers and packed the package properly. Once it arrives OH, USPS will take the last-mile delivery to your address. The delivery time frame is about 6-9 weeks (due to the COVID-19) from the time that you placed the order as mentioned on our website.
We are sorry that the shipping takes so long for this time because the airline is booked for medical and necessary goods, so we can not get a space.